PRIVACY POLICY

 

This Privacy Policy sets out how Amanda Tong Ceramics Ltd (together with its affiliates “Amanda Tong Ceramics”, “we” or “us”) uses and protects any personal data that you provide to us when you use this website (“www.amanda-tong.com”) when you purchase any products off us and in any other instances where we collect personal data from you  (together with any and all future online and offline offerings, the “Service”). 

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use this website. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

 

WE RESPECT YOUR PRIVACY

The privacy of all visitors to this Website (www.amanda-tong.com) is important to us. Any information collected on this site is confidential and will not be sold, reused, rented, disclosed, or loaned.



INFORMATION COLLECTION AND USE

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you. We will never use your collected information for anything other than sending out newsletter or products, if you do in fact purchase from this website.


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To improve our Site. We may use feedback you provide to improve our products and services.

  4. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  5. To process payments. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  6. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  7. To comply with any applicable laws and regulations.

  8. To send periodic emails.  We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

We use third party elements to provide the necessary equipment required to run the Service and may receive information about you from them. Specifically: Facebook, Instagram, Google Analytics, Paypal and MailChimp. This may be combined with other information you provide to us, as described above. As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

All payments via credit and debit card are securely processed via Stripe. This means we never have access to your financial information.
 


MARKETING EMAILS & COMMUNICATIONS

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Wix.com, our email marketing provider, so they can send these emails on our behalf.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
 


COOKIES

 

A cookie is a small data file that is placed on your computer or mobile device by your web browser when you visit a Website. It is a tool that stores information about website visits, recognises you and your preferences each time you visit our Website, and ensures website functionality and generally improving your experience of the Website. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. You may also configure the settings of your browser to activate, disable or delete cookies. If you would like to enable or disable cookies that websites use to track your preferences you can get more information on how to do so here: Choose your browser: Safari, Firefox, Chrome. Other browsers: you can always use an internet browser to find out how to disable cookies in your software. If you disable or delete cookies, however, you may have to manually adjust some preferences every time you visit the Website and some services and functionalities may not work. We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

SERVICE PROVIDERS

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate taking payments, collecting information for the newsletter and shipping pottery.

  • To assist us in analysing how users use the website.

We want to inform our users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

DATA RETENTION

When you place an order through the site, I will maintain your Personal Information, Device Information, Order Information for our records unless and until you ask us to delete this information. 
 


SECURITY

We value your trust in providing us your Personal Information, thus we will take all reasonable steps (including appropriate technical and organisational measures) to ensure your personal data is processed securely to protect the confidentiality, integrity and availability of your personal data and in accordance with this Privacy Policy. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
 


LINK TO OTHER SITES

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 


CHANGES TO THIS PRIVACY POLICY 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

YOUR RIGHTS

You have the right to ask us not to process your personal information for marketing purposes. You can exercise your right to prevent such processing by checking or unchecking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@amanda-tong.com. The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may take up to 30 days. 

 

If you have any queries, requests or suggestions about our Privacy Policy, please do not hesitate to contact us.